Reviews
Thank you from the bottom of our hearts to our guests for the many good reviews and the time you took.
Nothing beats honest and genuine reviews from satisfied guests. So that you do not have to search everywhere in the net, you will find here an overview of all reviews about us in the various portals.
Customer satisfaction index:
93%
10755 Reviews
Rating criteria:
Rooms:
★★★★★
★★★★★
Cleanliness:
★★★★★
★★★★★
Service:
★★★★★
★★★★★
Overall rating:
customeralliance (5.0/5.0)
booking (4.5/5.0)
google (4.7/5.0)
holidaycheck (5.0/5.0)
tripadvisor (3.5/5.0)
Hotel reviews:
Nicholls, Family, 40-49 years
★★★★★
★★★★★
5.0/5.0
Rating from 01.09.2025
This was our second time staying for our summer holiday. The trip was even better than last time. Some familiar faces in reception, the restaurant, spa area and our cleaner who was amazing again. The whole team are kind, friendly and accommodating. The location over the lake is fantastic and the food (breakfast and dinner) is always high quality. The price is high but it is worth it for a great stay in the beautiful Schwarzwald. We will be back again.
Smet, Family, 60-69 years
★★★★★
★★★★★
4.7/5.0
Rating from 29.08.2025
Beautiful room with a view of the lake, everything you could want, but one downside is no air conditioning. The evening meal was good and varied. The children loved both swimming pools and the staff were very friendly. We will definitely be back.
Appel, Family, 50-59 years
★★★★★
★★★★★
4.7/5.0
Rating from 20.08.2025
Very good.
Laundry charge is too high and unreasonable.$90!!!
Workers in the spa Cafe did not let me bring a business guest. Caused me an embarrassment.
Ricci, Couple, 50-59 years
★★★★★
★★★★★
4.7/5.0
Rating from 15.08.2025
Good experience! Transparent bathroom’ s room negative!
Docclo, Couple, 50-59 years
★★★★★
★★★★★
5.0/5.0
Rating from 11.08.2025
Very good experience . We recommend the hotel !
Doyle, Family, 40-49 years
★★★★★
★★★★★
5.0/5.0
Rating from 08.08.2025
Beautiful hotel with great amenities. Staff very friendly and helpful. Delicious breakfast each morning.
Duschek, Family, 50-59 years
★★★★★
★★★★★
5.0/5.0
Rating from 31.07.2025
Alles war SUPER! Weiter so!!!
Stocker, Couple, 70-79 years
★★★★★
★★★★★
4.7/5.0
Rating from 29.07.2025
Alles war in Ordnung
Rhodes, Couple, 70-79 years
★★★★★
★★★★★
5.0/5.0
Rating from 18.07.2025
A wonderful hotel in a fairytale setting! We enjoyed everything about our stay! Exceptional! The staff were very friendly and very helpful even though our german language skills were very limited. The breakfast was really good with large choice and the restaurant offered first rate cuisine.
Feltham, Family, 50-59 years
★★★★★
★★★★★
5.0/5.0
Rating from 11.07.2025
Fantastic! A beautiful hotel in a beautiful location!
D´hoedt, Family, 50-59 years
★★★★★
★★★★★
5.0/5.0
Rating from 04.07.2025
Very pleasant and enjoyable stay.
Easy access to the pool and lake.
Rakesh, Family
★★★★★
★★★★★
5.0/5.0
Rating from 22.06.2025
ITS NO DOUBT, ITS REALLY FANTASTIC AND DEFINITELY WE WILL VISIT ONCE AGAIN WITH FAMILY AND RECOMMEND TO OUR FRIENDS ALSO....
Biet, Couple, 30-39 years
★★★★★
★★★★★
5.0/5.0
Rating from 07.06.2025
We absolutely loved every second. The room was a 10/10! Super clean. The service was the best we ever had. We definitely coming back. I can’t remember everyone’s name but from the person on reception that showed us 2 years ago the room we stayed in for our wedding night to the person on the bar that served us drinks the night before the wedding. To the lovely lady that set up a table for us to have dinner the day after our wedding. And the amazing funny waiter that served us this beautiful dinner. We love this hotel not just on the location or the beautiful interior. Is the way they all make you feel there.
Kingera-Corbin, Family, 50-59 years
★★★★★
★★★★★
5.0/5.0
Rating from 03.06.2025
Wonderful experience all around. Staff was very welcoming and kind. Hotel was very charming and clean. Definitely would highly recommend.
Campbell-Diaconu, Family, 50-59 years
★★★★★
★★★★★
5.0/5.0
Rating from 02.05.2025
Very good, thank you.
Alig, Couple, 30-39 years
★★★★★
★★★★★
5.0/5.0
Rating from 12.03.2025
Es war seeeeeehr gut
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