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What you need to know from A to Z

A bathing bag
is ready for you in your room.

A bathrobe
is ready for you in your room.

A toboggan run
is located near the hotel

Arrival
Your rooms will be ready for occupancy at 3 p.m. on your day of arrival.

Baby monitor
A baby monitor is available free of charge from reception.

Bathroom stool
on request – please ask at reception.

Beach
the hotel’s own beach with bathing jetty may be used between 8 a.m. and 8 p.m.

Bike rental
We rent out mountain bikes free of charge, subject to availability. Cycling maps are also available at reception

Booking
Please note that, when you book, we can confirm the category but not a specific room number or floor. However, we will gladly accept your requests and, if available, offer you your choice of floor or room.

Breakfast
Breakfast is served from 7.30 to 10.30 a.m. in the restaurant in the main building.
Our service staff will show you to your table.
The room service breakfast is available for an extra charge from 7 a.m. to 11 p.m. the Menu is available from reception.

Breakfast for early departure
You can order a packed hot breakfast from the service staff or at reception.

Cancellation
After confirmation of the room reservation by our guests, we will hold a room ready.
In the event of cancellation, last-minute changes or early departure, we may take the liberty of charging for the loss we incur. Cancellations up to 7 days before the date of arrival will incur no charges;
in the period 7 to 4 days before arrival, we charge 50 %, 3 days or fewer before arrival, 80 % of the agreed price.
In the event of early departure or no-show, we will charge 100 %.
We recommend that you take out travel cancellation insurance.

Carriage rides
Please ask at reception.

Check-in
Our rooms are ready for occupancy from 3 p.m.

Check-out
We would ask you to vacate your room by 11 a.m. on the day of departure.
You are welcome to stay in our hotel for the rest of the day.
For luggage service and storage, please contact reception.
We offer a late check-out option, subject to availability, for 50 percent of the room rate.

Children’s menu
For our youngest guests we have a special children’s menu. We are also happy to fulfil special requests.

Children’s playground
You will find an adventure playground behind the church and another playground near the sports field.

Coffee and cake
are available from our in-house patisserie from 12 noon to 6 p.m. in our restaurant and on the terrace.

Complaints
Please inform us of anything you may be lacking – no matter how small.
It is our ambition to pamper you in every way.
We will therefore be very grateful to hear about any problems you may have.

Cross-country skiing trails
Some groomed cross-country ski trails are to be found near the hotel.

Cuisine
Our cuisine has its roots in the Swabia/Baden region.
The daily changing menus will take you on a culinary journey through the region
with some international side trips. Wherever possible, Treschers sources regional produce from farmers,
bakers, butchers, beekeepers and fish farmers who go about their work with care and love.
We do not offer vegan cuisine.

Departure
On your day of departure, you can continue to use your room until 11 a.m.
Please hand in your room cards at reception when you check out.

Deposits
A deposit on existing bookings can be paid on request by quoting the reservation number.
However, this must be received at least three days before you arrive.
We will not pay any bank charges that may be incurred.
Our bank details: IBAN: DE26 6809 0000 0018 6223 00 /
BIC: GENODE61FR1

Dinner
We serve our evening menu from 6.30 to 8.45 p.m. in our restaurants and bars – a seat will be reserved for you.
We recommend that you reserve a table in advance.

Dogs
Are unfortunately not allowed.

Dress code
Please wear appropriate clothing in our restaurants.

Dry cleaning
Dry cleaning/laundry and ironing service
(drop-off before 9 a.m., return by arrangement – weekends excluded, laundry bag available)

Electricity
All rooms are supplied with electricity. International adapters are available at reception.

Emergency exits
Please familiarize yourself with the safety plan in your room.
In case of fire, please use the stairs – not the elevators.

Flower vases
We have flower vases in different sizes. If you need one, please contact reception.

Flowers
You can order bouquets of flowers from reception during normal business hours.

Food allergies
We always have special food for allergy sufferers (gluten, lactose).
Please tell us about any allergies prior to your arrival.
We regret that we cannot accommodate undeclared food intolerances.
Even though we always take the greatest possible care,
we cannot rule out the possibility of traces of allergens appearing in our dishes.

Garage
Upon request, we will gladly provide a garage parking space, subject to availability, for the duration of your stay
for € 15 per day. Please reserve your garage space before you come.

Golf
Treschers extra: Green fee free of charge from the first night:
You can play for free on the 18-hole “Himmlische Hölle” golf course.
As the name suggests, the course is situated in a beautiful location between Hinterzarten and Titisee.

Guest feedback
“Customer Alliance” allows us to collect and evaluate your feedback and thus to constantly improve our service.
You will be sent the questionnaire by e-mail after your stay.

Gym
Our gym is located in the spa zone. It is open daily from 8 a.m. to 8 p.m.
Due to current hygiene regulations, a maximum of 2 people at a time are permitted to use it.

Hairdryer
All rooms are equipped with a hairdryer.

Half board
If you book a half-board package, a table will be reserved for you personally in the restaurant.
You are welcome to specify your preferred meal time before arrival by calling us on +49 (0) 7651 805 402.
We would kindly ask you to take your table in the restaurant by 8 p.m.

Hiking
Hiking maps can be borrowed from reception.

Hotel restaurant
Breakfast from 7.30 to 10.30 a.m.
Coffee and cakes from 12 noon to 4 p.m.
Dinner from 6.30 to 8.45 p.m.
For all half-board guests, a table will be reserved in the restaurant on the day of arrival.
Please take your seats by 8 p.m. or speak to our service team about your preferred meal time.
If you have any further questions or requests, please do not hesitate to contact our service team.
We have special menu options for allergy sufferers – please inform our head waiter.

Housekeeper
Our housekeeper and her team will be happy to provide you with hangers, pillows, blankets, etc.
Our reception staff will gladly take your requests.

Incoming mail
Incoming mail will be placed in your mailbox at reception by approximately 12 noon.

Internet
WiFi is available throughout the hotel; only the spa zone is Internet-free.
The password is 2705. Use is free of charge for guests; depending on demand,
however, reduced Internet speed is possible. We ask for your understanding.

KONUS guest card
Upon completion of the registration form, you will be given a KONUS guest card.
This is valid as a 2nd class ticket for all bus and train routes for the registered period of your stay;
IC, ICE, and mountain railways are not included. The KONUS guest card is only valid in combination with a photo ID.
Children under 6 travel free of charge. KONUS is valid only for passenger transportation and
not for the free transportation of animals or bicycles.
More information about the KONUS card can be found on the homepage at
www.hochschwarzwald.de/KONUS-Gästekarte (German only).

Laundry service
Clothes can be washed within twelve hours in Titisee. Please hand in your laundry at reception.
We offer an ironing service from 10 a.m. to 9 p.m.

Liability
We are liable within the scope of statutory hotel liability provisions.

Lost and found
If you have lost or found something, please contact reception.
We will also be happy to send on your lost property after your stay for a fee.

Luggage storage
We will be happy to store your luggage for you. Please ask at reception.

Hiking
Hiking maps can be borrowed from reception.

Laundry service
We will be happy to wash and iron your clothes (subject to a charge)

Lunch
11.30 a.m. to 1.45 p.m.

Mail
You can buy stamps and hand in your stamped mail at reception.

Mailbox
You can leave any stamped postcards and letters at reception. Mail is collected daily at approximately 11 a.m.

Meetings
Our hotel has extensive conference and seminar facilities for up to 150 people.
If you are planning a meeting or a party, please contact our hotel reception.

Messages
During your absence, any incoming messages will be recorded and left in your key compartment.

Minibar
is included in the price and is refilled once a day by housekeeping.

Packed lunches
Are you planning an all-day excursion or a long hike? We will gladly prepare a delicious packed lunch
for you or pack your backpack with whatever you would like.
Please contact reception or our restaurant service. The price will depend on the content.

Parking
The parking lot is available to our hotel guests free of charge. Please be sure to get your parking ticket validated before you leave. Please park your vehicle only in the marked parking spaces – only loading and unloading is permitted at the hotel entrance.
We offer a garage space for € 15, the key for which is available at reception.
We do not accept any liability for damage sustained in our parking areas.

Payment options
We accept cash payment, as well as VISA, MasterCard, and EC cards.

Pets
No pets are allowed in our hotel.

Photocopying
Our hotel reception offers a photocopying service for a fee.
A4: € 0.30/sheet
A3: € 0.60/sheet
Slides: € 1 each
Bulk copying rate for meetings: € 0.15 per sheet for 10 or more sheets

Prices
All prices are quoted in Euro including sales tax.

Quiet periods
1 to 3 p.m. and 10 to 7 p.m.

Radio
The radio is integrated into the TV.

Reception
Is manned 24/7 – we are there for you around the clock.

Recreation
Our reception staff will be happy to help with ideas and tips for your holiday planning.
A list of current events can be found in your Trescherpost (on your table at breakfast).

Restaurant
Hours 11.30 a.m. to 1.45 p.m. and 6.30 to 8.45 p.m.

Room service
Is available from 7 a.m. to 10.30 p.m. The room service breakfast menu is available from reception.
Orders can be placed directly with our service team by calling +49 7651 805 424.

Rooms
All rooms are equipped with bath and/or shower, WC, hairdryer, bathrobe and spa slippers, minibar, safe,
satellite TV, and telephone, and some come with a balcony or terrace.

Safe
All our rooms have safes which are operated using a number code.
You will find the instructions in the safe. The hotel accepts no liability for unsecured items in your room.
Statutory liability regulations apply to any items which get locked in the safe.

Sauna
Our sauna area is open daily from 12 noon to 8 p.m.
Please understand that admission is restricted to persons aged 14 or over.

Security
Please keep your room card safe. Always make sure your room is locked.
If you should lose your room card, please tell us immediately.

Skates
can be rented vis à vis from the hotel.

Skating
is possible in appropriate weather conditions in the ice stadium (natural ice) in the immediate vicinity of the hotel.

Skiing
in the Feldberg lift association area and the other surrounding skiing areas.
You can get to them by public ski bus – the bus stops at the hotel.

Smoking
We are a non-smoking hotel. Smoking is prohibited by law in the entire hotel building.

Stamps
You can buy all standard stamps at reception.

Swimming pool
Opening hours from 8 a.m. to 8 p.m. Swimwear essential.

Table reservation
Your reservation requests will be taken by our head waiter.

Taxis
We will be happy to order a taxi for you and will call you in your room as soon as it arrives.

Toboggans
You can rent a toboggan at reception free of charge.

Towels
will be waiting for you in your room. Bath and sauna towels are available in our spa zone.

Travel cancellation insurance
can be taken out when you make your booking or under this link.
https://www.reiseversicherung.de/de/onlinebuchung/buchungsassistent-standard.html

Visitor’s tax
The visitor’s tax is € 2.70 per person and day of stay for adults and young people over 16.
The charge for children and teenagers from 6 to 15 years is € 1.

Wake-up call
Please contact our reception staff the evening before.

Welcome cocktail
If you have booked a special offer, you will receive an aperitif coupon upon arrival.
Your welcome aperitif – non-alcoholic on request – will be served with your evening meal.

Wellness
The “PureWellness Christine Homburger” beauty farm (our external partner directly in the hotel)
offers a wide range of cosmetic treatments and massages. You can find the complete range at www.purewellness-homburger.de.
You can call +49 7651 933 34 for appointments and advice or use speed dial key 408 to call from your room.

WiFi
WiFi is available throughout the hotel; only the spa zone is Internet-free.
The password is 2705. Use is free of charge for guests; depending on demand, however, reduced Internet speed is possible.
We ask for your understanding.

BROCHURE

RESTAURANT

PRICES

HYGIENE