{"id":3261,"date":"2022-08-09T10:48:22","date_gmt":"2022-08-09T08:48:22","guid":{"rendered":"https:\/\/www.treschers.de\/?page_id=3261"},"modified":"2025-02-18T09:08:25","modified_gmt":"2025-02-18T08:08:25","slug":"service-a-z","status":"publish","type":"page","link":"https:\/\/www.treschers.de\/en\/service-a-z\/","title":{"rendered":"Service A-Z"},"content":{"rendered":"

Worth knowing from A-Z<\/h1><\/div><\/div><\/div><\/div>
\n

Arrival<\/span><\/strong>
\nThe rooms are ready for occupancy at 3 pm on the day of arrival.<\/span><\/p>\n<\/div>\n

\n

Babyphone<\/span><\/strong>
\nA babyphone is available free of charge at the hotel reception.<\/span><\/p>\n<\/div>\n

\n

Bathrobe<\/span><\/strong>
\nis ready for you in your room.<\/span><\/p>\n<\/div>\n

\n

Bath bag<\/span><\/strong>
\nis ready for you in the room.<\/span><\/p>\n<\/div>\n

\n

Bathroom stool<\/span><\/strong>
\non request - please contact the reception.<\/span><\/p>\n<\/div>\n

\n

Beach<\/span><\/strong>
\nYou may use the hotel's own beach with bathing jetty between 8 am and 8 pm.<\/span><\/p>\n<\/div>\n

\n

Bicycle rental<\/span><\/strong>
\nWe rent mountain bikes free of charge, subject to availability. Bicycle tickets are also available at the reception<\/span><\/p>\n<\/div>\n

\n

Booking<\/span><\/strong>
\nPlease note that when you book, we can confirm the category, but not a specific room number or floor. However, we will gladly accept your requests and take them into consideration if available.<\/span><\/p>\n<\/div>\n

\n

Breakfast<\/span><\/strong>
\nWe serve our breakfast from 7:30 to 10:30 am in the restaurant in the main building. Here you will be accompanied to your table by our service staff.<\/span><\/p>\n<\/div>\n

\n

Breakfast for early departure<\/span><\/strong>
\nYou can order a thermo breakfast from the service staff or at the reception.<\/span><\/p>\n<\/div>\n

\n

Cab<\/span><\/strong>
\nWe will be happy to order a cab for you and call you in your room as soon as it arrives.<\/span><\/p>\n<\/div>\n

\n

Cancellation<\/span><\/strong>
\nAfter confirmation of the room reservation by our guests we hold a room ready. In case of cancellation, last-minute change or early departure, we take the liberty of charging for the loss we incur. Up to 7 days before the date of arrival cancellations are free of charge, in the period 7 to 4 days we charge 50%, from 3 days before departure 80% of the agreed price. In case of early departure or no-show, 100 % will be charged. We recommend that you take out travel cancellation insurance.<\/span><\/p>\n<\/div>\n

\n

Carriage rides<\/span><\/strong>
\nInformation is available at our reception.<\/span><\/p>\n<\/div>\n

\n

Children's menu<\/span><\/strong><\/p>\n<\/div>\n

\n

We have a special children's menu for our youngest guests. We are also happy to fulfill special requests.<\/span><\/p>\n<\/div>\n

\n

Children's playground<\/span><\/strong>
\nYou will find an adventure playground behind the church, another playground by the sports field.<\/span><\/p>\n<\/div>\n

\n

Clothing<\/span><\/strong><\/p>\n<\/div>\n

\n

Please wear appropriate clothing in our restaurants.<\/span><\/p>\n<\/div>\n

\n

Coffee and cake<\/span><\/strong>
\nfrom our own patisserie from 12 to 18 o'clock in our restaurant and on the terrace.<\/span><\/p>\n<\/div>\n

\n

Conferences<\/span><\/strong>
\nOur hotel has extensive conference and seminar facilities. If you are planning a meeting or celebration, please contact our hotel reception.<\/span><\/p>\n<\/div>\n

\n

Complaint<\/span><\/strong>
\nPlease inform us about any omission - no matter how small. It is our endeavor to spoil you all around. Therefore, we are very grateful for any information.<\/span><\/p>\n<\/div>\n

\n

Copying<\/span><\/strong>
\nFor the chargeable copying service you can use the hotel reception.
\nDIN A4: 0,30 \u20ac\/piece
\nDIN A3: 0,60 \u20ac\/piece
\nFoil: 1 \u20ac\/piece
\nVolume tariff for meetings: 0,15 \u20ac from 10 pieces<\/span><\/p>\n<\/div>\n

\n

Credit cards<\/span><\/strong>
\nWe accept Maestro, Mastercard, Visa and EC cards.<\/span><\/p>\n<\/div>\n

\n

Cross-country ski trails<\/span><\/strong>
\ngroomed cross-country ski trails are located near the hotel.<\/span><\/p>\n<\/div>\n

\n

Departure<\/span><\/strong>
\nOn the day of departure we will make the room available to you until 11 am.
\nPlease hand in your room cards at the reception when you check out.
\nWe offer a late departure subject to availability for 50 percent of the room rate.<\/span><\/p>\n<\/div>\n

\n

Deposit<\/span><\/strong>
\nA deposit on existing bookings can be made upon request, quoting the reservation number. However, this must be received by three days prior to arrival. We will not be responsible for any bank charges that may be incurred.
\nOur bank details: IBAN : DE26 6809 0000 0018 6223 00 \/
\nBIC : GENODE61FR1<\/span><\/p>\n<\/div>\n

\n

Dinner<\/span><\/strong>
\nWe serve the evening menu from 18.30 to 20.45 in our restaurants and parlors - a fixed seat is reserved for you. We recommend you to reserve a table in advance.<\/span><\/p>\n<\/div>\n

\n

Dogs<\/span><\/strong>
\nUnfortunately, dogs are not allowed here.<\/span><\/p>\n<\/div>\n

\n

Dry Cleaning<\/span><\/strong>
\nDry cleaning or laundry and ironing service (drop-off before 9 a.m., return by appointment - weekends excluded, laundry bags available)<\/span><\/p>\n<\/div>\n

\n

Electricity<\/span><\/strong>
\nAll rooms have electricity connections. International adapters are available at the reception.<\/span><\/p>\n<\/div>\n

\n

Emergency exits<\/span><\/strong>
\nPlease familiarize yourself with the safety plan located in your room. In case of fire, please use the stairs - not the elevators.<\/span><\/p>\n<\/div>\n

\n

Fitness room<\/span><\/strong>
\nOur fitness room is located in the \"Seefl\u00fcgel\" (lake wing). It is open daily from 8 am to 8 pm.<\/span><\/p>\n<\/div>\n

\n

Floor service<\/span><\/strong>
\nWe offer this service from 7 a.m. to 10:30 p.m. You can get the card for the floor breakfast at the reception.<\/span><\/p>\n<\/div>\n

\n

Flowers<\/span><\/strong>
\nYou can order bouquets of flowers from our hotel reception during normal business hours.<\/span><\/p>\n<\/div>\n

\n

Flower vases<\/span><\/strong>
\nWe have flower vases in different sizes. If you need them, please contact our reception.<\/span><\/p>\n<\/div>\n

\n

Food allergies<\/span><\/strong>
\nWe always have special food for allergy sufferers (gluten, lactose). Please inform us of any allergies prior to your arrival. We cannot accommodate unannounced food intolerances. Despite taking the greatest possible care, we cannot rule out the possibility of traces of allergens in dishes.<\/span><\/p>\n<\/div>\n

\n

Garage<\/span><\/strong>
\nUpon request, we can provide you with a rental garage, subject to availability, for the duration of your stay at a cost of 15 Euros per day. Please reserve your garage before your arrival.<\/span><\/p>\n<\/div>\n

\n

Golf<\/span><\/strong>
\nTreschers Extra: Greenfee free of charge from the 1st night: You play free of charge on the 18-hole golf course \"Heavenly Hell\". The course is heavenly situated between Hinterzarten and Titisee.<\/span><\/p>\n<\/div>\n

\n

Guest feedback<\/span><\/strong>
\nWith \"Customer Alliance\" we have the possibility to collect and evaluate your feedback and thus constantly improve our service. You will receive the questionnaire as an e-mail after your stay.<\/span><\/p>\n<\/div>\n

\n

Hairdryer<\/span><\/strong>
\nAll rooms are equipped with a hairdryer.<\/span><\/p>\n<\/div>\n

\n

Half board<\/span><\/strong>
\nFor bookings with half board, a table in the restaurant will be reserved directly for you personally. You are welcome to indicate your preferred time before arrival at +49 7651 805-402. We ask you to take your table in the restaurant until 8 pm.<\/span><\/p>\n<\/div>\n

\n

Hiking<\/span><\/strong>
\nHiking maps can be borrowed at the reception.<\/span><\/p>\n<\/div>\n

\n

Hotel restaurant<\/span><\/strong>
\nBreakfast from 7:30 to 10.30 a.m.
\nCoffee and cake from 12 to 16 o'clock
\nDinner from 18.30 to 20.45 o'clock
\nFor all half board guests a table will be reserved in the restaurant already on the day of arrival. Please take a seat until 8 p.m. or discuss your desired meal time with our service team. If you have any further questions or requests, the service team will be happy to assist you. We have special food for allergy sufferers - please inform our head waiter.<\/span><\/p>\n<\/div>\n

\n

Housekeeper<\/span><\/strong>
\nOur housekeeper and her team will be happy to provide you with clothes hangers, pillows, blankets, etc. Your wishes will be taken care of by our staff at the reception.<\/span><\/p>\n<\/div>\n

\n

Ice skates<\/span><\/strong>
\ncan be rented vis \u00e0 vis from the hotel.<\/span><\/p>\n<\/div>\n

\n

Ice skating<\/span><\/strong>
\nin appropriate weather in the ice stadium (natural ice) in the immediate vicinity of the hotel.<\/span><\/p>\n<\/div>\n

\n

Incoming mail<\/span><\/strong>
\nIncoming mail will be placed in your mailbox at reception by approximately 12 noon.<\/span><\/p>\n<\/div>\n

\n

Internet<\/span><\/strong>
\nOur entire house has WLAN, only the wellness area is internet free zone. You can get the password at the reception. The use is free of charge for guests, however, depending on demand, there may be <\/span><\/p>\n<\/div>\n

\n

Leisure activities<\/span><\/strong>
\nOur reception staff will be happy to help you with ideas and tips for planning your vacation. Current events can be found in your Trescherpost ( is on your table at breakfast).<\/span><\/p>\n<\/div>\n

\n

Liability<\/span><\/strong>
\nWe are liable within the scope of the legal hotel liability.<\/span><\/p>\n<\/div>\n

\n

Lost and found<\/span><\/strong>
\nIf you have lost or found something, please contact the reception. We will gladly send you your lost property after your stay for a fee.<\/span><\/p>\n<\/div>\n

\n

Luggage storage<\/span><\/strong>
\nWe are happy to store your luggage. Please contact our reception.<\/span><\/p>\n<\/div>\n

\n

Kitchen<\/span><\/strong>
\nThe kitchen has its home in the Schw\u00e4bisch-Badischent. The daily changing menus take you on a culinary journey through the region with international side trips. Wherever possible, Treschers sources regional products from farmers, bakers, butchers, beekeepers and fish farmers who go about their work with care and love. We do not offer vegan cuisine.<\/span><\/p>\n<\/div>\n

\n

KONUS guest card<\/span><\/strong>
\nAfter filling in the registration form you will receive the KONUS guest card. This is valid as a ticket in the registered period of your stay on the routes of all buses and railroads 2nd class; except IC, ICE and mountain railroads. The KONUS guest card is only valid in connection with a photo ID. Children under 6 years of age travel free of charge. KONUS is only valid for passenger transportation, not for the free transportation of animals and bicycles. For more information about the KONUS card, visit the homepage at www.<\/span><\/p>\n<\/div>\n

\n

Laundry service<\/span><\/strong>
\nClothes can be washed within twelve hours in Titisee. Please hand in your laundry at the hotel reception. We offer an ironing service from 10 am to 9 pm.<\/span><\/p>\n<\/div>\n

\n

Lunch<\/span><\/strong>
\n12 to 13:45<\/span><\/p>\n<\/div>\n

\n

Mail<\/span><\/strong>
\nAt our reception you can buy stamps and drop off your stamped mail.<\/span><\/p>\n<\/div>\n

\n

Mailbox<\/span><\/strong>
\nYou can leave your stamped postcards and letters at the reception. They will be collected daily at about 11 am.<\/span><\/p>\n<\/div>\n

\n

Messages \/ Messages<\/span><\/strong>
\nDuring your absence, incoming messages will be noted for you and deposited in your key box.<\/span><\/p>\n<\/div>\n

\n

Minibar<\/span><\/strong>
\nOne-time filled minibar with non-alcoholic beverages upon arrival.<\/span><\/p>\n<\/div>\n

\n

Packed lunch<\/span><\/strong>
\nAre you planning a full-day excursion or a long hike? We will be happy to prepare a nice lunch bag for you or pack your backpack according to your ideas. Please contact the hotel reception or our restaurant service. Costs will be charged according to the contents.<\/span><\/p>\n<\/div>\n

\n

Parking lot<\/span><\/strong>
\nThe parking lot is available to our hotel guests free of charge. Be sure to have your parking ticket validated before you leave. Please park your vehicle only in the regular parking spaces - only loading and unloading is allowed at the hotel entrance. We offer a garage parking space for 15 \u20ac. You can get the key at the reception. We are not liable for any damage caused on our parking spaces.<\/span><\/p>\n<\/div>\n

\n

Payment options<\/span><\/strong>
\nWe accept cash payment, as well as VISA,MasterCard, EC card.<\/span><\/p>\n<\/div>\n

\n

Pets<\/span><\/strong>
\nPets are not allowed in our house.<\/span><\/p>\n<\/div>\n

\n

Prices<\/span><\/strong>
\nAll prices are in Euro including VAT.<\/span><\/p>\n<\/div>\n

\n

Quiet hours<\/span><\/strong>
\n13 to 15 o'clock and 22 to 7 o'clock<\/span><\/p>\n<\/div>\n

\n

Radio<\/span><\/strong>
\nThe radio is integrated in the TV.<\/span><\/p>\n<\/div>\n

\n

Restaurant<\/span><\/strong>
\nOpening hours 12 am to 1.45 pm and 6.30 pm to 8.45 pm.<\/span><\/p>\n<\/div>\n

\n

Reception<\/span><\/strong>
\n24 hours manned - we are here for you around the clock.<\/span><\/p>\n<\/div>\n

\n

Reception cocktail<\/span><\/strong>
\nWhen booking offers, you will receive an aperitif coupon upon arrival. We will serve your welcome aperitif - non-alcoholic on request - with your evening menu.<\/span><\/p>\n<\/div>\n

\n

Room service<\/span><\/strong>
\nWe offer room service from 7 a.m. to 11 p.m. for an additional charge. You can get the card for breakfast service at the reception. Orders can be placed directly with our service team by calling +49 7651 805 424.<\/span><\/p>\n<\/div>\n

\n

Rooms<\/span><\/strong>
\nAll rooms are equipped with bath and\/or shower, WC, hairdryer, bathrobe and wellness slippers, minibar, safe, satellite TV, telephone, some with balcony or terrace.<\/span><\/p>\n<\/div>\n

\n

Safe<\/span><\/strong>
\nAll our rooms have room safes, which are operated by number code. You will find the instructions in the safe. The hotel is not liable for unsecured items in your room. For locked items the legal liability comes into effect.<\/span><\/p>\n<\/div>\n

\n

Sauna<\/span><\/strong>
\nOur sauna area is open daily from 12 to 8 pm. Please understand that access is only permitted for persons 14 years and older.<\/span><\/p>\n<\/div>\n

\n

Security<\/span><\/strong>
\nPlease keep your room card in a safe place. Always make sure that your room is locked. If you lose your room card, report it to us immediately.<\/span><\/p>\n<\/div>\n

\n

Skiing<\/span><\/strong>
\nin the lift network Feldberg and in the other surrounding skiing areas. Transfer with the ski bus of the \u00d6NV - bus stop at the hotel.<\/span><\/p>\n<\/div>\n

\n

Sledges<\/span><\/strong>
\nYou can rent toboggans at the reception free of charge.<\/span><\/p>\n<\/div>\n

\n

Smoking<\/span><\/strong>
\nWe are a non-smoking hotel. The legal smoking ban applies in the entire hotel building.<\/span><\/p>\n<\/div>\n

\n

Stamps<\/span><\/strong>
\nYou can get the usual stamps at our reception.<\/span><\/p>\n<\/div>\n

\n

Swimming pool<\/span><\/strong>
\nOpening hours from 8.00 to 20.00. Swimwear required.<\/span><\/p>\n<\/div>\n

\n

Table reservation<\/span><\/strong>
\nYour reservation requests are accepted by our head waiter.<\/span><\/p>\n<\/div>\n

\n

Toboggan run<\/span><\/strong>
\nis located near the hotel<\/span><\/p>\n<\/div>\n

\n

Towels<\/span><\/strong>
\nare ready for you in your room. Bath and sauna towels are available in our wellness department.<\/span><\/p>\n<\/div>\n

\n

Travel cancellation insurance<\/span><\/strong>
\ncan be taken out when booking or by clicking on this link.
\nhttps:\/\/www.reiseversicherung.de\/de\/onlinebuchung\/buchungsassistent-standard.html<\/a><\/span><\/p>\n<\/div>\n

\n

Visitor's tax<\/span><\/strong>
\nThe visitor's tax is 2,90 \u20ac (3,50 \u20ac 2025) per person and day of stay for adults and teenagers over 16 years. Children and teenagers from 6 to 15 years pay 1,20 \u20ac (1,60 \u20ac 2025).<\/span><\/p>\n<\/div>\n

\n

Wake-up call<\/span><\/strong>
\nPlease contact our reception staff the evening before.<\/span><\/p>\n<\/div>\n

\n

Wellness
\n<\/span><\/strong>Our newly designed wellness area invites you to relax completely. Enjoy a selection of massages and treatments that will give you new energy and radiant skin. Whether classic, aromatic or cosmetic - we have the right treatment for your well-being.
\nOpening times: Tuesday - Saturday 9 a.m. to 6 p.m. || Closed on Mondays and Sundays.<\/span><\/p>\n<\/div>\n

\n

Wifi<\/span><\/strong>
\nOur entire house has WLAN, only the wellness area is internet free zone. The use is free of charge for guests, however, depending on demand, there may be transmission bottlenecks. <\/span>We ask for your understanding.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\t